IT support for businesses with SLA, 24/7 monitoring, trusted partners (Microsoft, Pax8, OpenVPN, Secureframe) and optional on-site technician.
- Case snapshot: Pax8 cloud migration + OpenVPN rollout → GDPR-aligned secure access.
- Security enablement: Microsoft 365 hardening & user training → measurable productivity uplift.
- Media client: News portal under SLA + Secureframe → ISO readiness within 6 months.
Helpdesk & remote support with SLA
Monitoring for servers, networks & apps
Office 365 & Microsoft 365 management (Microsoft Partner)
Cloud licensing & services via Pax8 Marketplace
VPN & secure networks (OpenVPN Partner)
Compliance readiness (ISO 27001, SOC 2, GDPR – Secureframe Partner)
Backup & disaster recovery plans
Antivirus, EDR & DLP solutions
On-site support (when required, extra charge)
Frequently Asked Questions
You get an SLA, proactive monitoring and structured support—not break/fix on demand. We prevent incidents and resolve them faster when they happen.
We define priorities (P1–P4), target response/resolution times, support hours and channels. You receive monthly reports and reviews.
Yes. Most requests are handled remotely; on-site visits are scheduled when needed.
No. We support Windows and macOS (plus common mobile platforms).
Security-first stack: MFA, email security (SPF/DKIM/DMARC), EDR/AV, DLP, patching, backups and access reviews.
Yes—Microsoft, Pax8, OpenVPN, Secureframe and a broader ecosystem we deploy and manage.
Of course. On-site is available as an add-on (scheduled and billed per visit/project).
One accountable partner for your whole stack: faster changes, fewer gaps.
We design for high traffic, caching, CDNs and uptime—then support it under SLA.
Bilingual service desk, documentation and stakeholder comms.
