Remote Support

Remote IT Support — fast, secure, reliable

With ThinkEasy Remote IT Support you get an experienced team resolving issues quickly without on-site visits. We focus on security, speed and clear SLAs.

What we cover

• Windows/macOS endpoints, drivers, updates
• Microsoft 365 (Outlook, OneDrive/SharePoint, Teams), basic Google Workspace
• Email & DNS (SPF/DKIM/DMARC), client configuration
• Networking: VPN, basic firewall settings, printer/file sharing
• Backups & restore for files/accounts, basic recoveries
• Security: MFA, hardening, endpoint malware cleanup (basic)
• User lifecycle: onboarding/offboarding, permissions, policies
• Performance: resource checks, clean-ups, optimizations

How we work

1. Ticket intake with priority and issue description
2. Secure remote session with user consent
3. Resolution & change log
4. Verification & short summary report

Engagement options

• On-Demand: hourly billing, ideal for ad-hoc needs
• Support Pack: pre-purchased 10/20 hours with priority
• Managed IT Retainer: monthly partnership with SLAs & reporting

SLAs & response times

• Critical (e.g., mail or production access outage): target start within 30–60′ under the right SLA
• High/Standard: same-day according to prioritization
• Availability options: 8×5, 12×5 or 24×7 on-call (add-on)

Limits & exclusions

• On-site work not included (available by appointment)
• Hardware failures or third-party license costs excluded
• Advanced networking/security, RMM/monitoring delivered as add-ons

Related services:
Cyber Security ·
WordPress/WooCommerce Migration ·
Professional Web Hosting

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