Onsite Support

On-Site IT Support — when you need a technician on premises

On-Site Support by ThinkEasy covers tasks that require physical presence: equipment installs/moves, fault diagnostics, network interventions and deskside assistance. It pairs with Remote Support for fast triage and proper scheduling.

Typical tasks

• • Workstation/monitor/peripheral install or replacement
  • Network gear: router/firewall/APs, cabling checks, Wi-Fi coverage
  • Servers/NAS/UPS: placement, basic rack-mount, sanity checks
  • On-site hardware troubleshooting, data moves/recovery
  • Printers/scanners setup, sharing & testing

• Deskside user support: configuration, onboarding/offboarding
• Small IT moves/relocations, cable tidy-up

Visit workflow

1. Ticket with description & photos/serials if available
2. Remote triage to confirm materials & effort
3. Scheduling within your SLA window
4. On-site work & report (actions taken, findings, next steps)

SLAs & availability

• Default availability: 8×5 (business hours)
• 12×5 or 24×7 on-call available with surcharge
• Critical incidents: target start per SLA & availability

Billing & limits

• Minimum visit charge: 2 hours
• Travel/parking fees: applied where required
• Out-of-area/insular visits: by quotation (travel time & expenses)
• Parts/materials and third-party licenses excluded

Exclusions

• High-risk electrical works / large-scale structured cabling
• Long-duration project implementations (delivered as separate engagements)

FAQ

Same-day visit?
Subject to availability and SLA. For critical incidents consider the relevant coverage.

Is my area covered?
We operate in major urban areas — please request availability for your address.

Will materials be needed?
If required (e.g., cabling, brackets, UPS), they are supplied/invoiced separately.

Related services:
Remote Support IT ·
Support Pack (10/20 hours) ·
Managed IT Retainer