Technology, simple and effective. At ThinkEasy we deliver more than websites. For decades we’ve been implementing tailored technology that covers the full digital footprint of a business—from web presence to cloud, operations and security.

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dpo@thinkeasy.gr

Our philosophy is straightforward: make technology easy and useful for every company, without complex processes or runaway costs. ThinkEasy means reliability, speed, expertise and responsive support. We’re here to elevate your digital operations.

Terms & conditions

Terms of Use & Policies – ThinkEasy

Last Updated: 8 September 2025

Welcome to ThinkEasy. By accessing or using https://thinkeasy.gr or any of our services—including IT support, web design, hosting, cybersecurity, or compliance—you agree to these Terms of Use and Policies.

1. Scope of Services

ThinkEasy provides professional services, including:

  • IT Support & Remote Assistance

  • Cybersecurity Solutions (firewall, DLP, antivirus, monitoring)

  • Cloud Services & Backup Management

  • Web Design & Development (WordPress, e-shops, custom solutions)

  • Web Hosting & Maintenance (VPS, managed servers, updates, uptime monitoring)

  • Compliance Consulting (SOC 2 Type II, ISO 27001, GDPR readiness)

Each service may be governed by a separate Service Level Agreement (SLA) or project contract.

2. Website Content & Use

Website content is provided for general information and service overview only. Unauthorized reproduction, redistribution, or use of our content, designs, or code is strictly prohibited.

You may not:

  • Reverse-engineer any part of the site

  • Use bots, scrapers, or unauthorized automation

  • Copy or imitate ThinkEasy’s branding or identity

3. Client Accounts & Credentials

Some services require login credentials. Clients are solely responsible for maintaining the confidentiality of their accounts. ThinkEasy is not responsible for unauthorized use caused by client negligence or misuse.

4. Intellectual Property

All designs, code, structures, content, and logos created by ThinkEasy remain our intellectual property unless otherwise agreed in writing.

Delivered websites may include open-source or licensed third-party components, which remain subject to their respective terms.

5. Third-Party Software & Integrations

ThinkEasy integrates and manages third-party tools and services (e.g., Microsoft 365 via Pax8, domains, SSL certificates, plugins). We are not liable for changes, disruptions, or refund policies that are governed by those external providers.

6. Hosting & Maintenance

ThinkEasy provides shared and VPS hosting, as well as maintenance services. While we strive for high uptime, 100% availability cannot be guaranteed due to external factors such as datacenter issues, registrars, or third-party updates.

7. Cybersecurity & Compliance Services

When ThinkEasy provides security assessments, DLP setup, or compliance advisory (ISO 27001, SOC 2, GDPR), the client remains responsible for implementing the required measures.

Certification or accreditation is not guaranteed unless explicitly stated as “audit-ready preparation with third-party validation.”

8. Fees, Billing & Payment

Billing terms are defined in contracts or SLAs. Payments are typically due within 15–30 days. Late or failed payments may result in suspension of services or restricted access.

9. Termination of Services

ThinkEasy may suspend or terminate services:

  • For contract breaches or unpaid fees

  • For abuse or malicious use

  • If required by law, regulation, or security obligations

Clients may terminate services with 30 days’ written notice, unless otherwise specified in their contract.

10. Service Renewals & Cancellations

Many services (hosting, domains, SSL, Microsoft 365/Pax8 subscriptions) are subscription-based and renew automatically.

  • Clients must submit a written cancellation request (to support@thinkeasy.gr) at least 15 days before the renewal date, unless otherwise agreed.

  • Failure to provide timely cancellation will result in automatic renewal and billing.

  • Renewed services are non-refundable, as provisioning and license activation are carried out in advance.

11. Money-Back Guarantee Policy

ThinkEasy offers a 7-day money-back guarantee for the following:

  • Shared Hosting

  • VPS Hosting

Excluded from the Guarantee

  • Domain registrations or renewals

  • SSL certificates

  • Third-party licenses (e.g., cPanel, Microsoft 365 via Pax8, CloudLinux)

  • Bare-metal dedicated servers

  • Custom solutions (e.g., Managed Clusters)

  • One-time support charges

Refund requests must be made within 7 calendar days of service activation. After this period, all payments are non-refundable.

12. Limitation of Liability

To the fullest extent permitted by law, ThinkEasy shall not be liable for indirect or consequential damages, including data loss, revenue loss, or reputational harm.

For disruptions caused by third-party providers, ThinkEasy provides best-effort support but assumes no liability.

13. Confidentiality

All client data is handled with strict confidentiality and will not be disclosed to third parties unless required by law or compliance obligations.

14. Revisions & Updates

ThinkEasy may update these Terms from time to time. Continued use of our services constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by Greek law. Disputes shall be resolved exclusively by the competent courts of Athens, Greece.

16. Contact

ThinkEasy – Athens, Greece
Website: https://thinkeasy.gr
Email: support@thinkeasy.gr