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Web hosting is an online service that allows you to publish your website files onto the internet. So, anyone who has access to the internet has access to your website. In practice, it usually refers to the service you get from a web hosting provider like thinkeasy.gr. 

How does web hosting work?
In summary, companies like us rent out services and technologies to host your websites on the internet. Once you’ve chosen your domain name and signed up to a hosting plan, then your website is accessible on the internet.

When you use web hosting services, your web host is responsible for making sure your server is up and running. Not only that, but it is also a hosts job to prevent any security breaches and store all your files, assets and databases onto the server. 

If you choose thinkeasy.gr to host your website, we offer many other services to enhance and protect your site.

 For any help contact with us 

Migrating to a new hosting provider can feel overwhelming, but at ThinkEasy, we aim to make the process stress-free with our Managed Migration Service — included at no extra cost with all of our managed hosting products.

Who is eligible for free migration?

• cPanel or Plesk Hosting: All customers migrating from these platforms are eligible for free migration.
• Servers without a control panel: We also support migrations from servers without a control panel on a best-effort basis due to the added complexity.
• Cross-panel migrations: If you’re moving from cPanel to Plesk (or vice versa), you’re eligible for free migration under a best-effort basis.

What do you need from me to complete the migration?

Simply open a ticket to schedule your Free Server Migration. We’ll need:

• Login details for your current hosting provider
• Any additional information that might be relevant (e.g., if you’ve changed the SSH port on your old server).

Will the migration include my mailboxes and their contents?

Yes! If you have SSH access to your current server, we can migrate your mailboxes and contents using rsync. This ensures your mail is transferred seamlessly, without the hassle of manual uploads or downloads.

Is there any risk of data loss?

No!
We understand that many customers worry about data loss during migration, but rest assured — there’s no risk of losing your data at ThinkEasy. Your old hosting data will remain intact, and we’ll make sure all final changes to databases and files are fully synced before switching your DNS.

Every migration goes through a final launch checklist before DNS is switched. We’ll review your site with you (using hosts files) to ensure everything is working properly — from web forms to PHP functionality — and that there are no 404 errors or broken links.

How long will the migration take?

Migration times depend on the volume of data and any custom configurations needed. However, most migrations are completed within 24 hours.

We look forward to having you as our customer! Your new server will be ready as fast as possible.

Shared hosting and VPS orders are usually activated within 30 minutes of initial security verification.
Dedicated bare-metal servers are provisioned within 1-3 days. (Note that this varies depending on your exact configuration requirements. Sometimes a server component is not in stock.)
Custom solutions and clustered hosting setups will vary, depending on the complexity of the setup. 

All orders are manually reviewed by our security department to prevent fraudulent orders from being activated.
Orders with blatantly wrong contact information, fictitious phone numbers, addresses, and anything else that would indicate a red flag are automatically quarantined by MaxMind fraud prevention system. To ensure that your account’s activation happens as early as possible, ensure that all of your account information is valid.

We approach hosting support like a medic triaging on the battlefield. The most urgent issues are handled first, and lower-priority issues must wait in a queue. When you submit a ticket, you’re able to give us a suggestion on the priority.
We may agree, and handle it immediately. Or we may disagree, and change it. To you, the customer, the support priority is simply a matter of common sense and courtesy. 

At ThinkEasy, we believe in providing a risk-free experience. That’s why we offer a 7-day money-back guarantee on the following services:

• Shared Hosting
• VPS Hosting

If, for any reason, you’re not satisfied with our enterprise-grade network or knowledgeable support team, you have nothing to lose.

We understand that many VPS providers hesitate to offer such guarantees — often because they lack the confidence in their service. But at ThinkEasy, we’re confident you’ll be impressed. Before requesting a refund, we encourage you to give us the chance to resolve any issues. You can always escalate concerns to management, and we’re committed to earning your trust and keeping your business.

However, some services are not covered by the 7-day guarantee due to their non-refundable or highly personalized nature:

• Third-party licensing (e.g., cPanel, Plesk, LiteSpeed, CloudLinux, etc.)
• Domains
• SSL certificates
• Support charges
• Bare-metal dedicated servers
• Custom solutions, such as Managed Clusters

Thank you for considering ThinkEasy, and we hope to continue serving your hosting needs. 

1. Identify the Issue Clearly

What exactly is going wrong? (e.g., “My laptop won’t connect to the Wi-Fi.”)

Note any error messages or unusual behavior.

2. Try Basic Troubleshooting

Restart the device.

Check cables/connections.

Try another browser/app/device, if possible.

3. Gather Relevant Details

Include this in ours support request:

Device (e.g., Dell laptop, iPhone)

Operating system (e.g., Windows 11, macOS Ventura)

Software involved (e.g., Outlook, Zoom, VPN)

Time when the issue started

Any recent changes (updates, new installs, etc.)

4. Choose the Right Channel

Visit ours Ticketing system 

Provide us the remote ID 

5. Write a Clear, Concise Request

View a template:

Subject: Unable to Connect to VPN – Urgent

Hi [IT team/Name],

I’m having trouble connecting to the VPN on my Windows 11 laptop. It started this morning after a system update. I’ve restarted the laptop and reinstalled the VPN client, but the issue persists.

Device: Dell Latitude 7420

OS: Windows 11

Issue: VPN says “Connection Failed”

Please let me know if you need any more information.

Thanks,

[Your Name]

Simple IT support is designed to help with day-to-day issues like login problems, email errors, or basic connectivity. For efficiency and security, the following are not included under basic support and must be escalated to the appropriate IT personnel.

1. Advanced System Configuration

Editing the Windows Registry or macOS system files

Running scripts, command-line tasks, or terminal commands

Changing system permissions or admin settings

2. Network Infrastructure & Server Management

Firewall or router configuration

Server setup or maintenance

VPN gateway issues (beyond client setup)

Modifying DNS or IP configurations at the network level

3. Security-Sensitive Tasks

Admin account resets without identity verification

Disabling antivirus or security software

Recovering encrypted data or deleted files from secure systems

Investigating suspected breaches or malware incidents

4. Hardware Repairs or Upgrades

Opening or repairing laptops/desktops

Replacing internal components (e.g., hard drives, RAM)

Installing or moving office hardware (printers, switches, monitors)

5. Software Development & Custom App Debugging

Fixing bugs in custom-built tools or scripts

Database access or management

API errors or backend support for internal systems

6. Software Licensing & Procurement

Requesting or purchasing new software/licenses

Managing renewals or subscriptions

Handling vendor-related support issues

For issues outside of this scope:

Please submit a request through the [Helpdesk ]

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move.

We accept payment methods such as PayPal, Bank Tranfer.

At ThinkEasy, we believe in providing a risk-free experience. That’s why we offer a 7-day money-back guarantee on the following services:

• Shared Hosting
• VPS Hosting

If, for any reason, you’re not satisfied with our enterprise-grade network or knowledgeable support team, you have nothing to lose.

We understand that many VPS providers hesitate to offer such guarantees — often because they lack the confidence in their service. But at ThinkEasy, we’re confident you’ll be impressed. Before requesting a refund, we encourage you to give us the chance to resolve any issues. You can always escalate concerns to management, and we’re committed to earning your trust and keeping your business.

However, some services are not covered by the 7-day guarantee due to their non-refundable or highly personalized nature:

• Third-party licensing (e.g., cPanel, Plesk, LiteSpeed, CloudLinux, etc.)
• Domains
• SSL certificates
• Support charges
• Bare-metal dedicated servers
• Custom solutions, such as Managed Clusters

Thank you for considering ThinkEasy, and we hope to continue serving your hosting needs. 

Once we receive your return, please allow us 3-7 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

You can ask for a refund within 7 days of your purchase. Returned items must be in the exact same condition as they were received.

At ThinkEasy, adult material is not permitted on our Shared Hosting or Cloud VPS products.

If you wish to host adult content on our network, a dedicated server is required. 

At ThinkEasy, we take a zero-tolerance stance on spam because:

• Everybody hates spam.
• Everybody hates the people who send spam.
• Everybody hates the hosts that allow spam.

We’re not going to be that host.

We understand that sometimes legitimate customers get hacked and their accounts are misused. However, spam blacklists don’t care if the spam came from an innocent victim or a malicious actor. This means that customers are 100% responsible for any spam sent through their sites and servers.

When a complaint is received and evidence is submitted, our ThinkEasy team will investigate to determine the origin. Often, it’s easy to tell the difference between opt-in marketing and junk spam, even to a non-technical user.

• If you sent spam intentionally, we’ll know.
• If your site/server was hacked and used for spam, we’ll know.

However, being a hacking victim doesn’t absolve responsibility. You are still responsible for securing your site and server. As a managed hosting customer, we can help you secure your server. If time permits, we can also offer best-effort advice on securing your websites, though the responsibility ultimately lies with you.

Proactive Security Is Essential

• Update your site/server regularly.
• Monitor your systems—do not leave them unattended on autopilot.

Repeat offenders may face account termination.

To Professional Spammers:

If you're a spammer, turn away now. We are not a spam-friendly hosting provider. Contrary to what you may have heard, Greece is not an "off-shore" haven for unregulated hosting. 

Distributed Denial of Service (DDoS) attacks are an unfortunate reality of the modern internet, often carried out by the same criminals behind spam and malware.

At ThinkEasy, we understand that many DDoS victims are just that — victims.

There are several types of DDoS attacks (7, to be precise), each requiring different strategies to mitigate (e.g., using Nginx, Cloudflare, etc.). We offer best-effort support to help you resolve DDoS issues.

However, in cases of large-scale DDoS attacks that cannot be mitigated by our frontline DDoS protection systems, affected customers will be null-routed for 12 hours. This is necessary to protect our network and other clients from further disruption.

For Repeat Victims

Unfortunately, customers who are repeatedly targeted by large DDoS attacks may be asked to seek hosting elsewhere. We do not offer DDoS-friendly hosting and cannot serve sites that act as "DDoS magnets" — such as game servers, terrorist propaganda, or hate groups.